FREQUENTLY ASKED QUESTIONS

These FAQs are here to provide clarity, transparency, while making everything easy and stress-free. By booking a session and submitting a deposit, you agree to the policies below.

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Where are you located?

 

QUICK BASICS

  • We’re located right outside Little 5 Points in Atlanta, GA.

    241 Maynard Terrace SE, Atlanta, GA 30316

  • Yes — we love to travel. We’re available for out-of-state and international bookings.

    Travel costs and fees apply based on location and project.

  • Email us through the Contact page and we’ll reply with available dates/times.

    Most clients book (& we recommend) min 2 weeks ahead, but if you need something sooner, tell us — we’ll do our best!

  • Please check your spam/junk folder (it happens a lot).

    Add us to your contacts to avoid delays.

    All communication: info@joshstringer.com

    Digital delivery only: joshstringerphoto@gmail.com

BOOKING & PAYMENTS

  • As soon as possible. We book first-come, first-served.

    Dates and times are not held without a deposit.

    Tip: Book at least 2 weeks ahead to avoid last-minute booking fees (when applicable).

  • All payments are handled digitally.

    We accept:

    • Credit & debit cards

    • PayPal (including Pay Later, when available)

    We do not accept:

    • Cash

    • Cashier’s checks / money orders

    • Personal checks

  • Your remaining balance is due 72 hours before your session start time, unless your invoice states otherwise.

    If the balance is not paid by the deadline:

    • the session may be canceled and treated as a no-show

    • payments may be forfeited

    • Late/Last min booking fees may be applied

    • no images, proofs, downloads, or edits will be delivered until paid in full

CANCELLATIONS, RESCHEDULING & EMERGENCIES

  • A 50% non-refundable deposit is required to reserve your date and time.

  • General Rule: Retainers/deposits are non-refundable and non-transferable.

    We understand that schedules can change, and we’ll always do our best to work with you where possible. Because your session time is reserved exclusively for you — including studio time, staffing, and preparation — rescheduling is not automatically free.

    General guidelines:

    • All cancellations forfeit the deposit

    • No-shows forfeit all payments

    • All sales are final

    Rescheduling is not automatically free because your time is reserved.

    Rescheduling with 14+ days’ notice (may qualify):

    • With 14+ days’ noticeand valid documentation (doctor’s note/emergency), your deposit may transfer one time (must be reviewed)

    • The new session must occur within 30 days

    • Only one approved reschedule per booking

    Without approved documentation:

    • A new deposit is required to book a new date

    Same-day cancellation or reschedule:

    • The time cannot be refilled

    • Full repayment of the originally booked session (including any hair & makeup fees) is required to book again

    Work conflicts, auditions, callbacks, travel, or schedule changes generally do not qualify for free reschedules.

  • In rare situations beyond anyone’s control (serious illness, power outage, natural disaster, etc.), we’ll work with you to reschedule or credit your session where possible.

    Liability is limited to rescheduling at the studio’s discretion.

    Skin reactions, irritation, or swelling caused by pre-shoot treatments (including facials, peels, injectables, or new skincare products) are considered client responsibility and do not qualify for free rescheduling.

    NOTE FOR EVERYONE: DO NOT DO SKIN TREATMENTS, BOTOX, TANNING, NEW SKIN CARE REGIMENTS, ETC… BEFORE YOUR SHOOT. Skin needs time to recoup and tanning isn’t your real skin tone. It will alter the quality of your pics. If you skin has negative effects, takes longer to heal etc. It may mean you forfeit your deposit or you will have to have extensive makeup to cover the issues. Consult your skin care people at least A MONTH before your shoot. Plan accordingly.

  • Life happens — but sessions must start and end on time.

    Please email us immediately if you’re running late.

    Up to 15 minutes late: we shoot with remaining time (no refunds or make-ups)

    30+ minutes late: session may be canceled and treated as a no-show

    • If the schedule allows, a same-day reschedule may be offered for a $100 fee (not guaranteed)

WHAT’S INCLUDED & HOW IMAGES WORK

  • It depends on your package.

    Your invoice and website listing show exactly what’s included.

    Always included:

    • Proof gallery (unretouched previews for selection)

    Not included unless stated:

    • Retouched final images

    • Extra edits

    • Print products

    • Commercial licensing or buyouts

  • Proofs are for selection only.

    They may not be posted, shared, edited, filtered, or used publicly.

    Unauthorized use of proofs may result in fines or licensing invoices.

  • Very simple:

    1. You receive a proof gallery (each image has a filename and a number - DO NOT CHANGE THESE- this is how we find your images :)

    2. You email us the numbers you want

    3. We retouch and deliver via email

  • Included selections must be made within 30 days of proof delivery.

    After 30 days:

    • included edits expire

    • retouching is billed at standard rates

    • sessions older than 6 months may require archive retrieval fees and files may be purged

  • Actor headshots: $45 per retouched image

    All other sessions: $85 per retouched image (bulk pricing sent with proofs)

    Advanced editing: $120/hour

    (background swaps, tattoo removal, heavy wardrobe fixes, etc.)

DELIVERY, RESENDS & ARCHIVING

  • We begin processing the day after your session, once payment is complete.

    Typical turnaround: 2–3 weeks

    Rush delivery (24-hour) is available for an additional fee.

  • Yes — please save your files in multiple places (back-ups)

    Resend fee: $55 per request

  • All images delivery links remain active for 30 days from date of delivery.

    We strongly recommend downloading your files as soon as you receive them and saving them in at least two locations (such as a hard drive and cloud storage) to ensure long-term access

    If the download link expires we are happy to resend and the 55$ resend fee applies to cover, reuploading, time, and reissuing the files. once invoice is paid a new download link will be sent promptly.

  • We keep images for at least 6 Months (barring rare technical failure).

    Optional guaranteed archival:

    $75/year

    If you return later and files are still available, archive fees may apply per stored year plus retouching costs.

RETOUCHING RULES & ARTISTIC CONTROL

  • All retouching is done in-house to maintain quality and consistency.

    Light cropping is fine.

    Please avoid filters or edits that alter skin tone or color, especially for casting.

    While we welcome reasonable retouch notes, final artistic decisions regarding lighting, composition, and retouching remain at Josh’s discretion to ensure consistency with our portfolio and professional standards.

HAIR, MAKEUP & SET RULES

  • Our set is closed.

    If you use your own artist, you must use them before your shoot and arrive camera-ready.

    Artists interested in becoming preferred collaborators may submit portfolios for review.

  • Hair & makeup is booked as a bundled service.

    Skipping one does not change the rate — the artist’s time is still reserved.

DURING THE SHOOT

  • It depends on the session and number of looks.

    A safe planning rule is up to 1.5 hours per look so nothing feels rushed.

    Your timed session will start on time (we suggest being 15 mins early to your session) and will end at the set time.

  • A look is any visually distinct version of you.

    If you change anything that would reasonably make casting directors, clients, or the public see you as a different version of yourself, it counts as a new look.

    This includes changes to:

    • clothing or layers

    • hairstyle

    • facial hair

    • makeup level or style

    • accessories (glasses, hats, jewelry)

    • overall character, tone, or “type”

    Final determination of what constitutes a look is made by the photographer to ensure fair timing and image quality.

  • Upgrades are always welcome.

    Significant downgrades or removals of major add-ons are generally not allowed once booked, as time and team members are reserved.

  • Yes — BTS is welcome.

    Please do not film or photograph lighting setups, modifiers, or technical layouts.

    If BTS accidentally shows the setup, we may ask you to crop or adjust before posting.

    Show the vibes, not the spellbook. 😉

  • Yes, and you’re not awkward, you’re just human. 😄

    Direction is included in every session. I don’t just stand there clicking a button and hoping magic happens, I coach you through all things that casting actually responds to. (not as in dept as the Masterclass, but you’d be surprised of how much you’ll learn with us.)

    Think of it like this:

    You bring the talent. I help you aim it.

PETS & STUDIO ENVIRONMENT

  • Yes — we love pets. We also have two studio cats.

    Please let us know in advance so we can plan safely.

    If your animal damages anything, you’re responsible for repairs.

    Last-minute pet arrivals may require a fee or may not be possible.

COPYRIGHT & LICENSING (CLEAR + SIMPLE)

  • No. Josh Stringer / JAS Productions retains copyright (industry standard).

    You are purchasing a license to use the images based on what you booked.

    Custom licensing and full copyright buyouts are available.

  • Think of licensing like choosing an ice cream cone:

    Small cone – Actor Headshots - Casting platforms, agents, personal actor website, actor social media

    Medium cone – Branding / Editorial - Personal branding, press, business profiles, limited promotion

    Large cone – Commercial / Advertising - Ads, conventions, events, merch, paid promotions, large-scale marketing

    If you purchase a larger cone, you’re allowed to use the image in all the ways below it.

    If you purchase a small cone, you can’t use the image for larger purposes without upgrading the license.

    If you’re unsure which cone applies, email us before using the image — we’ll guide you.

    Designers & third-party use

    If a designer, editor, production company, or third party will be using your images, they must be properly licensed.

    Sharing images with third parties does not grant them usage rights unless specifically licensed.

  • Actor headshots include:

    • Casting platforms (Actors Access, Casting Networks, IMDb, etc.)

    • Personal actor promotion on social media

    • Personal websites and portfolios

    • Agent/manager submissions

  • Actor headshots may not be used for:

    • Convention banners, booths, or posters

    • Merch, branding, album covers

    • Paid ads or sponsored posts

    • Event promotions or ticket sales

    • Business branding, coaching, services, or products

    • YouTube/podcasts tied to paid offerings

    • Editorial features

    • Press campaigns

    • Advertising

    • Marketing materials

    • Brand partnerships

    • Promotional graphics or posters

    Unauthorized commercial use may require takedown and/or invoicing at double the appropriate licensing rate.

  • Images created by Josh Stringer Photography may not be used for artificial intelligence, machine learning, or synthetic image generation without prior written permission.

    This includes but is not limited to:

    • Uploading images into AI image generators

    • Using images to train AI systems

    • Creating AI-generated or synthetic images based on the photographs

    • Face replacement or AI compositing

    • Generating alternate environments or scenes from the photos

    • AI headshot generators or AI enhancement tools

    Creating altered or synthetic imagery derived from the photographs is considered a derivative work and alteration of the original image, which is not permitted under the standard License (Actor or Otherwise). If you wish to create AI-assisted or derivative imagery based on your photographs, a separate licensing agreement must be obtained in writing before doing so.

    Unauthorized AI use may result in:

    • Licensing adjustments + Additional licensing fees

    • Takedown requests

    • Suspension of future bookings

    If you are unsure whether a tool qualifies as AI or synthetic image generation, please contact the studio before using the images.

  • All photographs created by Josh Stringer Photography are licensed, not sold, and remain the intellectual property of Josh Stringer under U.S. Copyright Law. Your session includes a limited license to use the images based on the type of shoot booked.

    Actor Headshot License includes use for:

    • Casting platforms (Actors Access, Casting Networks, IMDb)

    • Personal websites and acting profiles

    • Social media and personal promotion related to acting (not sales or marketing for any profit)

    This license does not include use for:

    • Business promotion

    • Corporate websites

    • Advertising or marketing

    • Promotional posters or graphics

    • Merchandise or paid content

    • Brand endorsements or partnerships

    • Convention materials or monetized YouTube content

    If images are used outside the original license category, the image simply moves into the appropriate licensing category, and a licensing fee will apply. This is standard professional photography practice and helps keep usage fair and consistent. If you are unsure whether your intended use requires a license upgrade, please contact the studio before posting.

WHAT MAKES A GREAT SHOOT

  • Have fun — personality reads on camera.

    Also:

    • Get rest and hydrate the week before

    • Bring props, pets, or references if desired

    • Avoid last-minute cosmetic procedures

    Important: wardrobe, grooming, and preparation choices are the client’s responsibility.

    Dissatisfaction related to clothing, grooming, or preparation does not qualify for a refund or reshoot.

    Do not get Botox, peels, tanning, or aggressive treatments within 2+ weeks (ideally 30 days).

    Skin reactions may require paid advanced retouching or a reschedule requiring a new deposit.

  • We treat your headshots/ shoot like the marketing assets they are, not like a quick photo day.

    That means:

    • heavy direction (included)

    • real acting-based coaching

    • lighting + angles built around what we need, not ONE lighting tech for everyone.

    • industry-level quality (because… that’s literally what I do for TV/film too)

    You’re not just getting photos.

    You’re getting strategy, coaching, and images built to move your career forward.

  • The Master Class is not required, it’s for actors who want the session to go deeper.

    Every session already includes full direction and coaching.

    The Master Class option is for people who want extra time focused on things like:

    • branding and casting type clarity

    • expression range training

    • “what casting is actually reading”

    • refining choices so your headshots match your audition energy

    • feedback that helps beyond the shoot day

    In short:

    Headshots + career coaching + confidence boost.

    It’s for the actor who says:

    “I don’t just want new photos, I want to level up.” CLICK HERE TO SEE FULL BREAKDOWN OF WHAT THE MASTERCLASS IS

  • I don’t guess — I stay connected to the industry. 🎬

    I shoot for professional productions, marketing teams, and networks where images have to actually perform, not just look nice.

    Casting doesn’t need a photographer who has opinions.

    They need an actor whose headshots look bookable, current, and truthful.

    My job is to direct you into that.

RESHOOTS & REFUNDS

  • Do you offer reshoots or refunds?

    We do not offer reshoots or refunds due to personal preference.

    You’ll view images during the session — please speak up in real time so we can adjust.
    Reshoots are only considered in rare cases of technical failure or data loss. No refunds ever, all sales are final

CONSULTATIONS

  • Yes. Consultations are available for actors, photographers, and business owners.

    Rates:

    $500/hour (2-hour minimum)

    5-hour package: $2,000 (can be split into 2 sessions)

FINAL NOTE

Booking a session, submitting a deposit, or making payment confirms that you’ve read, understood, and agreed to these FAQs, our Studio Policies, and our Terms & Conditions.

STUDIO POLICIES & LICENSING | TERMS & CONDITIONS | PRIVACY POLICY


If you have any questions not answered here, email us anytime — we’re happy to help! =)